![]() Finder software, or if you have not tried it, download a free copy along with sample Plot. Glance supports Internet Explorer 11, current and immediate prior release.Plot. Glance does not support debugging of IE 11 specific defects for new customer deployments.Ĭertain advanced features of cobrowse (e.g., cross domain cobrowsing) are not supported in IE 11 on any version of Cobrowse ![]() Self-hosted customers will need to implement this logic on their own. IE 11 is not a supported browser for agents connecting to any type of Glance session, including Cobrowse, Screen Share, Agent Video, etc.Īgents using that browser and attempting to connect to a Glance session will receive an error message notifying them that they are not using a supported browser and requiring them to switch to one that is supported.Ĭobrowse 4.15 (released ) is the last version of cobrowse compatible with IE 11.įuture versions of cobrowse will not support IE 11.Ī website visitor using IE 11 and attempting to start a cobrowse session on a web property configured to use a version above 4.15 will default to 4.15. Glance Support for Microsoft Internet Explorer 11 Agent Side - Cobrowse To check whether your browser supports WebGL, go here. Background Effectsīackground effects during video sessions has the additional requirement of WebGL being enabled in the browser. Multi-participant video requires cobrowse version 5.0 or above. IPad & iPhone, iOS version 13.4.1 and later Browser-Based Multi-Participant Video Visitors OS/Device ![]() For testing purposes, Glance recommends clearing cache and cookies after making configuration changes, instead of using private browsing. Private browsing modes affect how session storage, cookies, and other browser functionality work, and we do not guarantee all Glance functions will work properly when using them. ![]() NOTE: Glance does not recommend using its webservices in Incognito/Private modes. Pushing client software for desktop screen share sessions.These are used in the following scenarios: Glance Software Current and Supported VersionsĪll browsers and other software used with Glance must support TLS 1.2. ![]()
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